As you may have heard already, there are often reports of customers receiving products sold through AliExpress that were very different from what they seemed like in the store. Often, product information is incorrect. Sometimes products were dangerous, while others caused fires or were toxic.
How can you make sure that these problems will not arise with the products you sell? The first thing to do when you are looking through the many dropshipping suppliers on AliExpress is to read through their reviews. What are their rankings? What do others say about their logistics and the quality of their products?
It is also wise to order their products before you add them to your e-commerce store. That way, you can try them out yourself, see the quality, and see whether the provided product information was correct.
As in any business, there will always be customers with complaints. Do not forget that if complaints arise, you will be the one that needs to solve them (through customer support). Even though you did not handle the shipping, you are the one responsible for it. If you select products with a good price margin, you can handle the extra costs that may arise when resolving complaints.
Also, keep in mind that the European warranty period is longer than in China. If the product breaks during the European warranty period, you are accountable for it. In this case, having a price margin on your products will again give you the leeway to deal with return costs.
Check the regulations of the countries your own online store is shipping to. In many countries, depending on the total price of the order, customers will have to pay taxes or import duties. This could cause complaints from customers if you do not notify them beforehand.
And do not forget to think about your product information and product photography. Suppliers often provide text and photos, but this means that your competitors will probably be using the same ones. To set yourself apart from the competition, write your own product information and make your own photos.
Integrating products in your dropshipping store
If your online business is running on software from Shopify, you can use the dropshipping-plugin DSers. It grants you access to thousands of suppliers on AliExpress. The selected products will automatically be uploaded to your store.
Other platforms like Wix and BigCommerce also have plugins with AliExpress. WooCommerce-users can use the AliDropship and Ali2Woo plugins. If you do not want to create your own website, you can also use AliDropship Custom Store. This provides you with a ready-to-use website, with products already uploaded for you.
Comments
Post a Comment